Privacy Policy

v1.0.0
Effective Date: 10/1/2026

Jett Medical, LLC (“Jett Medical,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected in the course of providing services and support.

This Privacy Policy explains how we collect, use, protect, and handle information when you interact with us by phone, text message (SMS), email, or through our website.

Information We Collect

We may collect the following types of information:‍

Personal Information

  • Name
  • Phone number
  • Email address
  • Mailing address

Interaction and Support Information

  • Communication preferences
  • Appointment or delivery coordination details
  • Device education or support interactions

We do not intentionally collect or store formal medical records, diagnostic reports, or comprehensive clinical histories.

In the course of providing education and support, we may document limited health-related information (such as general condition references, pain location, or usage context) solely to support safe and appropriate use of prescribed equipment.

How Information Is Collected

Information may be collected when:

  • You are referred to us by a healthcare provider or VA Prosthetics Department for device fulfillment or support
  • You contact us by phone, text, email, or through our website
  • You provide consent to receive SMS communications
  • You interact with our customer support or educational support team

How We Use Information

We use personal information solely to:

  • Coordinate delivery or fulfillment of prescribed equipment
  • Provide educational support and usage guidance
  • Communicate regarding appointments, follow-ups, or service requests
  • Respond to inquiries or support requests
  • Meet internal documentation, quality, or compliance requirements

We do not use personal information for third-party marketing or advertising.

SMS and Phone Communications

If you consent to receive SMS messages, we may send text messages related to service coordination, delivery updates, or educational support.

Consent to receive SMS messages is not a condition of receiving care, prescribed equipment, or support services.

You may opt out of SMS communications at any time by replying STOP to any message.

Information Sharing and Disclosure

We do not sell, rent, or share personal information with third parties for marketing purposes.

We may share limited information only when necessary to:

  • Coordinate services with healthcare providers or VA Prosthetics Departments
  • Comply with legal, regulatory, or contractual obligations
  • Support operational functions such as shipping, telecommunications, or IT systems, under appropriate confidentiality safeguards

De-identified information may be used to better understand which types of patients and usage patterns experience the greatest benefit, helping us improve education, support, and service delivery over time. This information is used only in aggregate and does not identify individuals.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.

Access to personal information is limited to authorized personnel with a legitimate business need.

Data Retention

Personal information is retained in accordance with internal business, operational, and documentation requirements, and may be maintained for as long as reasonably necessary to support service delivery, compliance obligations, quality assurance, and record-keeping purposes.

Jett Medical, LLC periodically reviews its data retention practices and may update them as systems and processes evolve.

Your Choices and Requests

You may:

  • Request to update or correct your contact information
  • Opt out of SMS communications at any time
  • Request information about how your data is used
  • Submit a request regarding the deletion or limitation of use of your personal information

Requests may be submitted using the contact information below and will be reviewed in accordance with applicable operational, legal, and documentation requirements.

Third-Party Services

Jett Medical, LLC uses limited third-party service providers solely to support essential business operations, such as telecommunications, website hosting, and technical infrastructure.

These service providers act on our behalf, are not permitted to use information for their own purposes, and are required to apply appropriate safeguards consistent with their role.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Information

Jett Medical, LLC
Website: https://jettmed.com

Customer Support Line: 704-274-2690